Legal
Privacy Policy
Last updated: February 12, 2025
At Tobacco Queen, we regard the trust you place in us with the same care we bring to every hand-selected cigar in our collection. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise engage with our brand. Please read it carefully to understand our practices regarding your personal data.
Information We Collect
We collect information you provide directly to us, including your name, shipping and billing address, email address, telephone number, date of birth, and payment details when you create an account, place an order, or subscribe to our communications. We also automatically collect certain technical information — such as your IP address, browser type, device identifiers, and browsing behavior — when you interact with our website.
How We Use Your Information
We use the information we collect to process and fulfill your orders, verify your age and eligibility to purchase tobacco products, communicate with you about your purchases, provide customer support, and send you marketing communications where you have consented. We may also use your data to improve our products and services, personalize your experience, and comply with our legal and regulatory obligations.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to remember your preferences, keep your session secure, analyze site traffic, and support our marketing efforts. You may adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, some features of our site may not function properly without them. We honor recognized browser opt-out signals where applicable.
Third-Party Sharing
We do not sell your personal information. We share your data only with trusted service providers who perform functions on our behalf — including payment processors, shipping carriers, age-verification services, and email platforms — and only to the extent necessary to deliver our services. We may also disclose information when required by law, to enforce our policies, or to protect the rights, property, and safety of Tobacco Queen and its customers.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Records related to age verification and completed transactions may be retained to satisfy tax, regulatory, and legal recordkeeping obligations. When your information is no longer required, we securely delete or anonymize it.
Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent at any time. You may also opt out of marketing communications by following the unsubscribe link in any email or by contacting us directly. To exercise any of these rights, please reach out using the contact details below, and we will respond in accordance with applicable law.
Age Restriction
Tobacco Queen sells tobacco products intended solely for adults of legal purchasing age. You must be at least 21 years of age to browse, purchase, or otherwise use our website and services. We employ age-verification measures at checkout and reserve the right to request valid government-issued identification upon delivery. We do not knowingly collect information from, or sell to, anyone under the age of 21. If we learn that we have collected data from a minor, we will delete it promptly.